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OUTLOOK 2016 TROUBLESHOOTING TOOL FOR MAC
OUTLOOK 2016 TROUBLESHOOTING TOOL UPDATE
OUTLOOK 2016 TROUBLESHOOTING TOOL FULL
OUTLOOK 2016 TROUBLESHOOTING TOOL DOWNLOAD

Use caution since logging can also have a performance impact to the client. Enable Outlook logging discussed later in the document.Not all add-ins are removed when using safe mode so ensure you have verified they are no longer loaded with Process Explorer if you suspect they are still loaded. Try running Outlook in safe mode for a few clients.Make sure that you restart Outlook and verify the add-ins remain disabled. Using the SaRA Advanced Diagnostics logging discussed earlier, examine which add-ins are being used and consider disabling those for testing.

OUTLOOK 2016 TROUBLESHOOTING TOOL UPDATE

C2R Builds: Update history for Office 365 ProPlus (listed by date).

OUTLOOK 2016 TROUBLESHOOTING TOOL FOR MAC

MSI Builds: Outlook and Outlook for Mac Update File Versions.Information about recent updates can be found in the following references:

OUTLOOK 2016 TROUBLESHOOTING TOOL FULL

What is the Outlook full build number? Always make sure that you are working with an updated client.

The Hosts file is in C:\Windows\System32\Drivers\etc directory.

Test several clients with a hosts file pointing to the IP address of Exchange using the external host name.

What devices are clients traversing to hit the Exchange server? Run Tracert to the Exchange server to determine the devices in the path of the client.

Additionally, you can enable BitLocker if there are local storage security considerations.

OUTLOOK 2016 TROUBLESHOOTING TOOL DOWNLOAD

You can control the amount of mail users download using the “ Sync Slider”. Moving critical users to cached mode to improve their experience is good idea.

Are clients online or in cached mode? Cached mode is recommended.

Here are some items to consider on the client side when troubleshooting these issues. Note: If you are an Office 365 customer with users having mailboxes in Exchange Online, we highly recommend using Office 365 Support and Recovery Assistant to troubleshoot Outlook connectivity and other common issues to Office 365 since this post is for On-Premises. To obtain the configuration information, select “Advanced Diagnostics” click “Next” and chose “Outlook” and follow the prompts to obtain the report.

When you define the users issue, you should also run the, Office 365 Support and Recovery Assistant (aka SaRA) on the client to have a good view of configuration that can impact their experience. Understanding the full client experience and effect can help determine the logging and troubleshooting path. In every case, it's best to spend some time understanding what the user is experiencing. It can be a bit overwhelming, sure, but depending on the depth that you need to get into – it might be all worth it! This post is not meant to be a post that you necessarily read from start to finish, but rather serve as a guidance for when you need to troubleshoot hard to find issues related to client connectivity. There are too many potential underlying causes to cover them all but hopefully this will serve as a good starting point for troubleshooting. In this post we will focus on methods and tools to troubleshoot these. There are many factors that can contribute to these symptoms, and each one can lead down a completely different troubleshooting path.

ActiveSync clients experience delays receiving new mail.

Clients are unable to establish a connection.

Clients prompting for credentials (intermittently or continuously).

There are several variations that we classify as connectivity (related to server performance or otherwise). Some of relatively common and difficult issues we see in support are related to client connectivity to Exchange. Note: a major update to this post (newer links, tools etc.) was completed on.